I use this blog to write about online community management best practices and to promote others in the field that have good advice to share. In this post, I’d like to recount a recent experience that reminded me how useful these best practices can be. I manage a network of online communities that are...
Another excellent month for articles. Here are my picks for the top five. 1. Understanding Your Community’s Value As a community manager, your job is at risk if you can’t prove that your community has a positive impact on the company’s bottom line. Compiling...
There were loads of great online community management blog posts in March. It was tough to single out five, but here they are. 1. Challenging Community Dogma One of the reasons I love Richard Millington‘s blog is because he’s focused on analyzing data and...
I’ll be leading a session on community management at ForumCon 2013 in San Francisco on June 13. For those not familiar with ForumCon, it’s the only conference I know...
Inexcusably late, here are my picks for the top five online community management posts in February. 1. 3 Steps to Reactivate a Sleeping Community Even if you run a...
Another great month of articles to start the new year. We’ve got four posts from people who have graced these pages before, and one newcomer. 1. The Online Community...
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