Hello, my name is Dave Cayem.

I develop, manage, and optimize customer success and user support teams.

My background is in customer success/support and operations with a focus on creating a user experience that drives business goals. I lead motivated, productive teams that optimize engagement and provide great customer service. Earlier in my career, I was focused on online community management (you can find my old community management blog here).

Turns out, community management and customer success have a lot in common. Both disciplines require a focus on effective communication, and both are aimed at helping the user get the most out of the platform or service being used. I have a journalism degree from Boston University, and started my professional life as a radio news reporter and anchor.

I built a web app that lets you share related sets of links as one via social media, email, or text message.

Try Virulous